Frequently Asked Questions – insideWaterloo

Frequently Asked Questions

Will my contribution be considered a charitable donation for tax purposes?

No. We don’t have charitable status, so we can’t provide you a charitable tax receipt.

How can I contribute without going through the website?

You can send an e-transfer to [email protected] Please also email us with your security question and answer.

Is your website secure?

All payments are processed through Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All credit card information is encrypted, sent directly to Stripe and is never sent to our website server. This means that we are PCI compliant and any breach of our website won’t result in stolen credit card information. Learn more here.

I already contribute. How do I cancel my subscription?

If you would like to cancel your subscription, please log into the website here. Once logged in, click the “Subscriptions” button, then select “Cancel” subscription. If you don’t know your password, you can reset your password here. Still having trouble? Get in touch using the “Request customer support” form at the bottom right corner of this page.

I already contribute. How can I update my credit card?

You can update your credit card by logging into the website here. Once logged in, click the “Subscriptions” button, then select “Update.” You will be asked to enter new credit card information. If you don’t know your password, you can reset your password here. Still having trouble? Get in touch using the “Request customer support” form at the bottom right corner of this page.

What if I have a different question?

Get in touch using the “Request customer support” form at the bottom right corner of this page.

Request customer support

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